Wednesday, September 06, 2006

The customer from Hell strikes again

At precisely 8.30am this morning I rang Vardy’s about my brake lights. Jenny’s email must have worked as both service receptionists were ‘busy with other customers’… I was told someone would ring me back – eventually. “No”, I replied, “this is a matter of urgency so they will call me back within five minutes”.

Five minutes later (most impressed….) ‘Donna’ from service department rang and asked what the problem was so I explained.
“Can you drop it off sometime today”.
“Er no. It doesn’t have any brake lights.

Donna starts to get stoppy. “Well how do you expect us to fix your car if you won’t bring it in”.

“Excuse me, but it’s illegal to use a vehicle without any brake lights. What happen if someone runs into the back of me or I get stopped by the police. I’m not getting three points and a fine because of something that isn’t my fault”.

“Well, our technicians don’t do house call so you’ll have to bring it in’
“Sorry but this car isn’t moving. You’ll have to bring a trailer to collect it”.
“We don’t have one..”.

She then realises that she isn’t going to win this round so puts me on to her manager.
They will be collecting the car on Friday morning.

In other news. Had a lovely day at Eden Camp. For those of your who don’t know, it’s an old POW camp in Yorkshire which has been turned into a WWII museum. We didn’t however recon that it would be besieged by OAP’s who decided to take a trip down memory lane. I’ve never seen so many walking sticks, wheelchairs and motorised scooters in my life…. It was like going shopping on a Thursday afternoon in Morrisons ! ! !

Change of plan for tomorrow. Instead of going to Alnwick Castle, we’re now heading back into Yorkshire to a place called Leyburn. Rumour has it that there is a chocolate factory there ! ! !


1 comment:

Anonymous said...

I really am *never* going to get on the wrong side of you! Kick ass!!