The Patient from Hell

Yesterday I received a letter from the hospital to say that my appointment to see a consultant about my back on the 15th July had been cancelled, but they had given me an alternative date and time of 22nd June at 2.20pm.

As I would have preferred a morning appointment I rang the clinic earlier today and asked if there were any available.

Before the little reception woman looked for another time she cancelled June’s appointment, then said the next appointment she could give me was 27th July at 2.20pm.

I said that wasn’t any good so could I have the June’s appointment back.

No was the answer...

Because I was a new patient for that consultant and had ‘refused’ their appointment of 22nd June, I had to go back on to his waiting list. An appointment will be sent out when I got to the front of the queue.

To say I was not happy was an understatement !!!!

I was straight on to the hospitals complaints department and the Patient from Hell made an appearance.

I told them I thought it was extremely unfair to be put back on the waiting list when it was them who cancelled my appointment in the first place. I also pointed out that it was a bit rich to put in the letter that if the new appointment time wasn’t convenient, I had to let them know and they would arrange a new one.

The complaints officer agreed and said she would look into it and get back to me in the next couple of days.

The Patient from Hell 1 - The NHS 0

Marie