I had to ring B&Q today seeing as they still haven’t got back to us about the kitchen doors.
The little man who we saw on Tuesday fobbed me off with the ‘I did pass the message on to the Showroom manager’ spiel. However he did say he’d have a word with him again and get him to ring me this afternoon.
One of his minions phoned instead, apologising on his behalf for not getting back to me. They are to contact the manufactures and will arrange a site visit of our kitchen so will ring back tomorrow with an inspection date.
She then rang back two hours later to say that the Showroom manager has decided to offer us replacement doors and drawers from their range, the same ones if we so wish (I think not…), and they will fit them. They will not however pay for new plinths.
She was politely told* to inform the Showroom manager that his offer was not acceptable. Why should it cost us extra for something which wasn’t our fault. As the manager had gone home she would have a word with him in the morning.
If she comes back and say ‘no’ then the customer from hell will be speaking to the man himself…
Go on Punk, make my day ! ! !
Marie
*she’s not paid enough to be shouted at…
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