As of yesterday we have been without our broadband for Seven weeks.
Last weekend we thought it was fixed. It came on at 4:30 on Friday and lasted until Sunday evening.
It came back on Monday morning and went away on Monday evening and hasn't been seen since. As you can imagine we're not happy.
We fully intend to ditch our less than helpful ISP but as the fault is not in the hands of BT Openreach there's not a lot we can do until it's fixed.
I was shocked to read a survey in a magazine that ranked MinusNet as fifth best for customer service and support. Some mistake there. Presumably it was an internet survey and those without broadband couldn't take part.