You may remember I wrote a complaint letter to a certain paint company who has an X in their name (see ‘It’s been a busy old week’ on December 4th).
Today I have received a reply.
First of all they have me down as ‘Ms’. If they had been bothered to read my letter properly they would have seen that I am in fact ‘Mrs’.
The letter makes no reference to the complaint I made regarding their technical help department.
What the letter does do is waffle on about how good their products are but offers no explanation as to what the cause of the problem could be.
As a ‘gesture of goodwill’ they enclose a cash redemption voucher to the value of £15 against any of their products. In order to get my money back I have to send them a receipt then wait 21 days for a cheque to be dispatched.
Considering the paint costs us more than £15 we are financially worse off. Then there’s the amount of time we spent giving the paint work four coats and the time next year in having to redo the whole thing. Plus we have to buy a product of theirs in order to get your money back, something we are not prepared to do.
I certainly think their ‘gesture of goodwill’ is pretty poor.
I have written and received replies to a good number of complaint letter and everyone of the companies have been extremely generous. This one has got to be the worst.