Friday, January 16, 2015

Good customer service

Now that John’s retired there's no need for us to do our weekly grocery shop at Morrisons on an evening.

So we've changed it to during the day. There is though one small problem. Morrisons is a no-go area during the day. It’s full of pensioners taking advantage of the store being on the sea front so they use it as a day out; parking is a nightmare and you’re forever having to fight your way around the little old dears slumped over their trolleys as they stop and look at every single item on the shelves.

Thankfully two new large Sainsburys and Tesco’s opened recently so we gave them both a try. Tesco had the edge on Sainsburys so we decided to start shop there.

Just before Christmas we had an encounter with a member of staff from the fruit and veg department who has the honour of being one of the rudest people I have ever met.

I take no prisoners when it comes to bad customer service so it was time to unleash the customer from hell.

A ‘its way out of the envelope’ letter was duly sent to Tesco's CEO – why go to the bottom when you can go to the top....

Early last week I received a reply. They were extremely apologetic; the member of staff in question had been reprimanded for their behaviour and enclosed was £30 gift card.

Yesterday when we were at the checkout the member of staff, along with the fruit and veg manager, came over and they both apologised in person.

Well done Tesco. I have nothing but praise for the way in which they handled my complaint. It’s a pity more business couldn’t follow their example.


PS they've got Easter eggs in all ready!!!!

Sunday, January 04, 2015

New Year resolutions – sort of

At this time of year it’s customary to produce a ‘New Year’s resolutions list’. I don’t ‘do’ resolutions so instead here is my wish/want list.

  • Win the Euro lottery. £10m would be nice but anything over £50m would be preferable....
  • Make a start on reading through the massive collection of books I’ve accumulated both in hard copy and on my kindle.
  • Loose some more weight. 10lb lost since July but probably put that back on over Christmas!!!
  • Get back to playing the piano and the clarinet.
  • Spend less time on my computer. I can easily loose an hour just flitting through blogs and pinterest.
  • Get back to my writing. Novel two and the second draft of novel one needs finishing.
  • Finish off the two cross stitch patterns as there’s another nine still to do.
  • Stop neglecting my blogs.
  • Finish off my knitted cable jumper before I start on yet more knitting projects.
  • Finish reading the gigantic stack of magazines that’s been piling up for months. 
  • Spend less time in my sewing room – other rooms in the house are available...
  • Finish off building the four foot model of the Queen Mary II cruise ship.

Looks like I’m in for a busy year !!!!