Monday, June 20, 2011


On Saturday we had to go into the Metro Centre, primarily to visit Boots. John’s eye test was due and I need to speak to the manager about a complaint.

Normally every two years when John has his eyes tested, he has to have new glasses.

He has ‘seven to 10 day eyes’ so a fortnight, all inclusive, holiday to Spain is cheaper than his spectacles….

I nearly fell out of Wizzy when John came out of his examination to say his eyes were fine and no new glasses were required. Yippee !!!!

We then went to find a manager as I needed to become ‘the customer from Hell’.

Before we went on our cruise we bought, as always, their own brand factor 50 sunscreen. I have an allergy to the sun (by the wonderful name of Polymorphic Light Eruptions), plus I burn really easy, so need to have a high sun factor.

After washing our holiday clothes we found that the sunscreen had badly stained several garments – one of John’s shirt and six of mine.

I rang Boots Head Office and explained what had happened. No problem, said customer service, just go into any Boots store with the receipts for the garments and we’ll give you a refund.

“I don’t have the receipt for John’s shirt”, I explained, “as it’s a couple of years old, and I’m a dressmaker, so made all my shirts”.

“Oh”, she said, rather slowly, then several seconds later said, “they’ll sort something….”.

We spoke to a manager who too went ‘Oh’, when we explained about my shirts. She went off for a few minutes then came back to say she’d had a chat with the General Manager and they were prepared to offer me cash for the garments.

“So”, she said, “it’s bartering time. How much do you think it’ll cost to replace your garments”.

That really was a tough one because it’s not that simple to put a price on a handmade garment.

“I’ve been told I can go up £50. Will that do….”, she asked.

So before our next cruise I’ve got to go fabric hunting to make six shirts. It’s a hard life !!!!!!!


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