As you know we’re off on our cruise shortly – one week and five days ! ! !
With the exception of our cruise to Monaco, this is the first time we have booked our cruises through a travel company. Previously we have booked direct with Silversea. We won’t be doing it again…
The travel company were cheaper than Silversea but we have had nothing but hassle with them. So much so that the Customer from Hell had to make an appearance and told them that if the problem wasn’t resolved, I would be taking the matter up with ABTA. It was sorted within 24 hours.
As we had completely lost all faith and trust in the travel company we requested that all correspondence, including our tickets, be sent direct to us from Silversea and not the company. They assured us this would happen.
On Wednesday our tickets arrived and guess where they had come from, - the travel company. We were not amused….
Yesterday a special delivery parcel arrived direct from Silversea - with our tickets ! ! !
We now have two lots of airline tickets, cruise tickets, even Silversea leather luggage labels. Sadly though they’re identical and not for another cruise.
Given the incompetence of the travel company that wouldn’t have come as no surprise….