Thursday, July 17, 2008


Yesterday afternoon I received a telephone call from BT wanting to speak to John. I explained that he was at work but as I was his wife could I help.

The little man explained rather quickly that BT were offering us free weekend and evening calls. In order to receive this we must remain with BT for 12 months and that every 12 months the contract would be renewed. Should we decide to leave BT then we would be liable for a fine.

He asked if I would say yes to agree to this offer. I refused and asked if he could send something in writing to our home address regarding this offer.

He again asked if I would say yes to agree to this offer. Again I refused and said that I would not agree to anything without having first discussed it with my husband. He then became disinterested and quickly ended the call.

I think it is holey unacceptable for BT to cold call a customer and pressurise them into agreeing to something which they know nothing about. Other than being offered free weekend and evening calls I was not told anything else about the service they were offering. What were the Terms and Conditions of this offer? What was the cost of the fine should we decided to leave BT? How would we be told when the 12 months contract was up?

I also find it quite disturbing that BT are allowed to make changes to a customers account without the knowledge of the account holder. John is the account holder and therefore I should not have been asked to agree to any changes to the account.

As you an imaging I am not intimidated by cold callers, however I found the little man’s manner quite abrupt and somewhat bulling.

A complaint has been made to BT…


No comments: