I got an email from our energy supplier E-off (name changed to protect the guilty !!) to say our latest bill was ready to view online.
I did and we were £176 in credit.
A couple of days later I received a letter from E-off to say that they had reviewed our monthly direct debit payments and were going to put our payment up from £76 a month to £106 a month.
I appreciate that energy companies have put up their prices recently, however wanting an extra £30 a month is not on. So I gave them a ring.
“I’m sorry Mrs Harper but the payment increase is not negotiable”, said the snotty little man.
“That’s never been the case in the past”, I replied.
He typed away on his computer, “I can reduce it down a little by £2 extra a month so you would be paying £104 instead”.
“There’s no way I’m paying that”, I said defiantly.
“You could do try and do something to reduce your energy consumption”, he said, patronisingly, “get a new boiler”.
“Turn down your boiler thermostat”.
“Get cavity walls fitted”.
“We can’t. There’s rubble between the bricks”.
“I’m afraid you’ve just lost yourself a customer”, I said, “if you insist that I have to pay an extra £30 a month then you leave me no choice but to change energy suppliers”.
No doubt he’ll have heard this all before, however I’m a person who does not do idle threats. I actually carry them out.
Half an hour later and we have saved £170 a year by switching to Scottish Power….
Later that day I got a telephone call. It was E-off.
“I understand Mrs Harper that you are switching energy suppliers to Scottish Power. Is that correct”.
“Could you tell me why you are doing so”.
I told him. He then started blabbering on about how competitive E-off were compared to Scottish Power.
"If that's the case how come I can save £170 by switching to them. I'm sorry but you have lost a customer. Please excuse me as I'm in the middle of eating my dinner. Good bye...."