Whenever Morrison’s haven’t had any greeting cards which I like (which is most of the time) I’ve had them specially printed by one of the on-line card companies – you’ll have seen them advertised on TV.
Given the cost of cards in places like Morrisons or WHSmiths, the cost of ordering a card from one of these companies is about the same. Plus you can make them personal, which is what I like.
Having checked Morrison’s for Christmas cards – as usual nothing – both John and myself ordered cards on Sunday 4th December. John from one company and mine from a company who’s name is a former US President.
John’s arrived on Tuesday 6th, but mine didn’t. No worries I thought as it’s the time of year when the post is going to be delayed.
After the post had come on Wednesday 7th I gave them a ring. They were sent out yesterday, said the little woman. The good old ‘it was sent out yesterday’... Which really meant ‘we’ve done nothing so better get it sorted today’. I was assured they would be here Thursday or Friday at the latest.
Friday’s post came and went and no cards. Time for the Customer from Hell. I always give then one chance to put things right then out she comes.
“They were sent out yesterday”, said the little woman.
“If it was sent out ‘yesterday’ how come I was told that on Wednesday”, I replied.
She thought for a while. “It looks like there’s been a computer problem”.
Another saying from the book of excuses….
“I’ll get they re-printed today and you should get them on Monday”.
“Are you sure”, I quizzed.
“Yes. You will have them on Monday”.
Monday’s post came and went and still no cards.
The Customer from Hell was beginning to get more than a little annoyed.
“They have been dispatched”, snapped the little woman, “however you rang after our next day cut-off time so they will be here tomorrow”.
“They better”, I said, “otherwise I will not be happy if I have to ring you again”.
Just to make sure I actually had some cards to give I went on to another card site and ordered some more cards. If the former US President’s came then I’d put one lot away for next year.
Tuesday’s post came and you guessed it, no cards. I decided to give them one more day just on the very slim chance that they had been delayed by the Christmas post.
Wednesday’s post came and went. Yep, no cards.
“‘Former US President. Can I help”, said the little woman.
“Can I speak to your manager please as I have a lot of shouting to do and you’re not paid enough to be shouted at”.
“Can I help”, said the ‘manager’ (I’ve no evidence it was one as she never said who she was. It could have been the cleaner for all I know…..)
I explained what had happened and told her in no uncertain terms that I was not a happy bunny.
“I can understand why you are not happy Madam”, she said, “however the cards were sent out ‘yesterday’”.
“Yesterday”, I repeated, “I’ve had enough. I want a refund”.
“Certainly Madam. I will arrange that now for you”, she said quickly, which makes me suspect that I wasn’t the first to complain, “on Thursday you’ll also receive your cards, which you can have free of charge from us”.
Thursday came and went, so did Friday, Saturday, Monday and today. Still no cards….
Whilst all this is both amusing and annoying, what would have happened if I had asked for cards to be sent straight to the recipients. I would have had no way of knowing they had not being delivered.