Saturday, June 03, 2006

It’s amazing what you can do when you shout

Yesterday the postman tried to deliver a parcel but as it was childminder day I was out when he called.

Even though Amazon said it wouldn’t be here until the 6th at the earliest I knew it would come on Friday. Everything comes on a Friday, no matter when we order things. Order on a Monday with next day delivery and more often enough there’s a problem so guess when it comes. We’ve even tried ordering our wine on Wednesday as they say it can take 14 day delivery. Guess when it comes, yep two days later…

Sorry, I’m digressing. So this morning I ran the Royal Mail depot to arrange a re-delivery. As usual you never get to speak to a human being so I was in the middle of leaving a message on their answer machine when a human voice butted in.

Having explained that I wanted a re-delivery I was told I’d have to ring back on Monday after 3pm as my parcel hadn’t arrived at depot and they can’t arrange re-delivery without the parcel being there.

Customer from hell mode took over. “Sorry but that’s not good enough. Every time I have to arrange a re-delivery, it takes two, sometime three phone calls because you can’t be bothered to pick up the phone; don’t even bother to call me back when promised, or simply don’t re-deliver when asked to do so”.

My parcel will be with me on Tuesday. Woe betide if it isn’t ! ! !

Margo Ledbetter eat your heart out…


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